Returns

At Twink, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or needs. That's why we have implemented a comprehensive return policy to ensure your satisfaction.

5-Day Return Policy

Twink offers a 5-day return policy for all eligible products. If you are not completely satisfied with your purchase, you have 5 days from the date of delivery to initiate a return.

Return Requirements

In order to qualify for a return, the item must be in its original packaging and in the same condition as when you received it. We kindly ask that you provide evidence of the item in its original packaging to facilitate the return process.

Store Credit Only

Twink does not offer cash refunds for returned items. Instead, we provide store credit that can be used towards future purchases on our website. This allows you to explore our wide range of stationery products and find the perfect tools to unleash your creativity.

Return Process

If you wish to return an item, please follow these steps:

  1. Contact our customer support team at info@twinkshop.com within 5 days of receiving your order to initiate the return process.
  2. Provide the necessary details, including your order number and reason for the return.
  3. Our customer support team will guide you through the return process.
  4. Package the item securely, ensuring it is in its original packaging.
  5. Ship the item back to Twink at your own cost.
  6. Once we receive the returned item and verify its condition, we will issue store credit to your Twink account.

Return Costs for Orders over $50

For orders over $50, Twink will cover return shipping costs. We only ask that the customer is responsible for ensuring that the goods are packaged appropriately and kindly ask that you ship the item back to Twink using a trackable shipping method to ensure its safe arrival. The customer support team will guide you through the return process.

At Twink, we value your satisfaction and want to make the return process as smooth as possible. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at info@twinkshop.com. We are here to assist you and ensure your shopping experience with us is exceptional.